HIYA WEAR
Refund & Return Policy
We stand behind the quality of our handcrafted garments. If you are not completely satisfied with your purchase, we're here to help with our 30-Day Money Back Guarantee.
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Use our automated self-service portal to generate your return label instantly.
Go to Returns Portal1. Eligibility for Returns
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Returns must be initiated within 30 days of receiving your order.
2. Non-returnable Items
Certain types of items cannot be returned, including:
- Custom-made or personalized garments.
- Items marked as "Final Sale".
- Intimates or swimwear (for hygiene reasons).
3. Refunds
Once your return is received and inspected by our Quality Control team in Jaipur, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.
4. Shipping Costs
We offer free return shipping for defective or incorrect items. For all other returns (e.g., sizing issues, change of mind), the cost of return shipping will be deducted from your total refund amount.